Refund policy

Return & Refund Policy

We hope you love your House of Daisies pieces. As many of our products are handmade and feature natural gemstones or freshwater pearls, slight variations in colour, shape and surface are part of their individual character and are not considered defects.

Returns for customers in Switzerland

Swiss law does not provide a general statutory right to return or cancel an online purchase simply because you have changed your mind. House of Daisies therefore does not accept returns or offer refunds for change of mind, personal preference, or because a product is no longer wanted.

This does not affect your statutory rights if an item is defective, damaged, or does not correspond to your order.

Customers in the European Union

If applicable consumer protection law grants you a statutory right of withdrawal, including the EU 14-day cooling-off period for distance purchases, you may withdraw from your purchase within 14 days after receiving your order without giving a reason.

To exercise this right, please contact us at hello@houseofdaisies.ch within the applicable withdrawal period.

Returned items must be sent back without undue delay and no later than 14 days after informing us of your withdrawal. You are responsible for the direct cost of returning the item unless the return is due to an error by House of Daisies or the product is defective.

Products may only be handled to the extent reasonably necessary to inspect their nature, characteristics and condition. We reserve the right to reduce the refund if the value of an item has been diminished through handling beyond what is necessary for inspection.

Refunds following withdrawal

If you exercise your statutory right of withdrawal, we will reimburse all payments received for the affected purchase, including the original standard delivery costs.

Additional delivery costs resulting from your choice of a delivery method other than our least expensive standard delivery option will not be refunded.

Refunds will be processed without undue delay and no later than 14 days after we receive your withdrawal notification.

We may withhold reimbursement until we have received the returned products or you have provided evidence of having sent them back, whichever occurs first.

Refunds will be issued using the original payment method unless otherwise expressly agreed.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item arrives damaged, defective, or you receive the wrong product, contact us at hello@houseofdaisies.ch as soon as possible with your order number and, where helpful, photographs of the issue.

We will assess the issue and, where appropriate, arrange a replacement, repair, price reduction or refund in accordance with applicable law.

Natural variations in gemstones and freshwater pearls — including differences in colour, transparency, inclusions, shape and surface — are normal characteristics of natural materials and are not defects.

Return conditions

Where a return is permitted, please return the item in its original condition and, where possible, in its original packaging. Items that have been damaged through improper use, excessive stretching, accidental damage or failure to follow the care instructions are not considered defective.

Please contact us before sending a return. Returns sent without prior communication may take longer to process.

Refunds

Once we receive and inspect an authorised return, we will confirm whether the refund has been approved.

Where a statutory right of withdrawal applies, refunds will be made using the original payment method. We may withhold reimbursement until we have received the returned goods or you provide evidence that they have been sent back, whichever occurs first.

Where required by applicable law, the original standard delivery cost will also be refunded. Any additional cost resulting from choosing a more expensive shipping option than our standard delivery method is not refundable.

Please note that your bank or payment provider may require additional time to process and display the refund.