Shipping policy

Shipping Policy

House of Daisies ships orders from Switzerland. We carefully prepare and package each order before dispatch.

Processing times

Orders are usually prepared and dispatched within 1–3 business days, excluding weekends and Swiss public holidays.

As some House of Daisies pieces are handmade and produced in small quantities, processing times may occasionally be slightly longer during launches, seasonal periods or periods of high demand. If a significant delay occurs, we will contact you.

Shipping within Switzerland

Orders within Switzerland are shipped using the shipping method selected at checkout.

Estimated delivery times shown at checkout are provided as guidance and may vary depending on the postal service, public holidays and circumstances outside our control.

International shipping

House of Daisies also ships internationally to available destinations shown at checkout.

International delivery times vary depending on the destination country, postal service and customs processing. Customs clearance may cause additional delays that are outside the control of House of Daisies.

International goods shipments require customs information and documentation. Swiss Post states that customs information for international goods consignments must be submitted electronically in advance.

Customs duties, import taxes and fees

International orders may be subject to customs duties, import VAT, handling charges or other fees imposed by the destination country.

Unless explicitly stated otherwise during checkout, these charges are not included in the product or shipping price and are the responsibility of the recipient.

Customs requirements vary by destination country, so customers should check the applicable import rules before placing an order. Swiss Post also notes that destination-specific import requirements and restrictions differ between countries.

International orders are generally shipped under Delivered at Place (DAP) terms. This means that customers are responsible for paying any applicable import duties, taxes and customs clearance fees upon import.

Shipping costs

Shipping costs are calculated and displayed during checkout before the order is placed.

Swiss consumer-information rules require shipping and other additional costs to be communicated transparently before purchase.

Tracking

Where tracking is available for the selected shipping method, tracking information will be sent by email after the order has been dispatched.

Please note that some lower-cost shipping methods may not include full tracking.

Delivery addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your delivery details carefully before submitting your order.

If you notice an error after placing your order, contact us as soon as possible at hello@houseofdaisies.ch. We cannot guarantee that an address can be changed once an order has been dispatched.

Undeliverable or returned orders

If an order is returned to House of Daisies because of an incorrect or incomplete address, refusal of delivery, failure to collect the shipment, or unpaid import charges, we will contact you after receiving the returned parcel.

Any refund or reshipment will be handled in accordance with applicable law and the circumstances of the return. Additional shipping costs may apply if the customer requests reshipment.

Lost or damaged shipments

If your order arrives damaged, please contact us as soon as possible at hello@houseofdaisies.ch with your order number and photographs of the package and product where possible.

If a shipment appears to be lost or significantly delayed, please contact us so that we can investigate the shipment with the carrier.